Have you ever been contacted by a collection agency or something, in a very adversarial and belligerent manner of course, where it wasn’t much $$ and the issue was them not having a correct address or something to that effect? I was recently and I wanted to address that in relation to your Firm’s collection of past due client balances. It was upsetting because it was something we’d never gotten a bill on due to creditor having wrong address.
And I’m surely NOT suggesting that rigorous follow-up isn’t critical and to require accountability from clients in terms of payment. Nope, that’s your meal ticket and sometimes at the end of the day sending stuff out to a collection agency is an option but it’s a last resort.
We have our greatest success in dealing with past due client situations through simply communicating with them via e-mail and phone every month about payment plans, what can be done, ect. But in a respectful, professional way. I’ve found 90% of clients dealt with in this manner are quite reasonable. I bet it would be different if the first communication they get about a past due debt is from jerk debt collector on our behalf.
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