My wife and I drove home from the upper-peninsula of Michigan yesterday having spent the Thanksgiving holiday with my inlaws. Driving back to Chicago we stopped at Culver’s Frozen Custard in Manitowoc, Wisconsin for dinner (for any of you non-Midwesterners Culver’s is a sort of fast food restaurant founded in Wisconsin which has expanded into MN and IL and nationwide…very good butterburgers and desserts). The food was good but what stands out to me is the customer service. An attentive, smiling employee is at your service immediately when you enter the restaurant. There are an abundance of willing and able employees. Further the food is taken to your table by number rather than waiting at the counter. Okay, it’s just sort of fast food, but I so appreciate simple customer service where my needs are met and these places/people just make you feel good! Our law firm should have the same impact!
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I just had a 2 peice chicken basket and the chicke was so dried out and tough to eat, that i fed it to my dog..i was surprized at this because usually very good…the drive through service was very helpful at helping me choose the correct menus…the person was very friendly and patient…but this time the chicken was awful…I love the beans though
We love Culvers and are glad that another one opened recently in Grand Rapids near our home.
However when traveling this past June, we stopped at Culvers in Lansing, Illinois on Torrence Ave, and were very disappointed to find it very unsatisfactory in that the flooring was absolutely filthy, tables not wiped, and lots of clutter. We were very surprised.